Frequently Asked Questions
Where are you located?
How far in advance do I need to place my order?
The earlier the better. I’ll try my best to accommodate every order, but ultimately I’m only one person. Placing your order about 1 month to 2 weeks in advance would be ideal.
How do I place my custom order?
If you have a design in mind, please feel free to send me any drawings or photo references you have.
If you haven’t decided on what you’re looking for yet, feel free to browse my CAKE and CUPCAKE gallery. I’m also happy to meet or have a chat over the phone about potential designs.
A 50% non-refundable deposit is required to secure your order. Order is only confirmed after the non-refundable deposit is received. If an order is made within 7 days, full upfront payment is required.
When is the final balance due?
The final balance is due 7 days prior to pickup. A reminder will be sent if the balance is not received at this time. Failure to pay following the reminder may result in the order being cancelled and the deposit being retained as compensation for equipment purchased, ingredients used, and time spent on the order.
What is your cancellation policy?
What if I want to make changes to my order?
What are your payment methods?
Do you use nuts in your products?
Do you offer gluten-free options and dairy-free options?
Are any of your products sugar-free?
How do I serve and store cupcakes/cakes?
Fondant covered cakes should not be refrigerated, but stored in a cool, preferably air conditioned room, out of sunlight.
Leftover cupcakes/cake will keep well for about 1 week in the fridge when properly stored; when refrigerating, store in closed containers to prevent cupcakes/cake from drying out.
Cupcakes/cake can also be stored at room temperature in a closed container for up to 2 days.