Question 1

Where are you located?

Accepted Answer

Cozy Oven Cake Shop is not a storefront bakery. I operate from my independent kitchen in Downtown Toronto (Bay & College Street). I'm Food Handler Certified in the province of Ontario, Canada.

Question 2

How far in advance do I need to place my order?

Accepted Answer

Placing your orders 2-4 weeks in advance will be ideal. Unfortunately rush orders will not be accepted. Please make sure I'm available before submitting an inquiry. My availability is indicated on this Google calendar.

Question 3

How do I place my custom order?

Accepted Answer

For cupcakes: Browse steps to ordering your custom cupcakes HERE.   For cakes: Browse steps to ordering your custom cakeHERE.

Question 4

How do I secure my order?

Accepted Answer

After design details & pricing is agreed upon, an invoice with your order summary will be sent. 
A 50% non-refundable deposit is required to secure your order. Order is only confirmed after the non-refundable deposit is received.

Question 5

When is the final balance due?

Accepted Answer

The final balance is due 7 days prior to pickup. A reminder will be sent if the balance is not received at this time. Failure to pay following the reminder may result in the order being cancelled and the deposit being retained as compensation for equipment purchased, ingredients used, and time spent on the order.

Question 6

What are your payment methods?

Accepted Answer

Payment instructions are found on the invoice. Payments will be made via e-transfer to cozyoven@gmail.com.

Question 7

What size of cake should I get?

Accepted Answer

Please see cake size guide and serving guide.

Question 8

Do you deliver / Can I pick up?

Accepted Answer

DELIVERIES: For larger orders, deliveries are available through a third-party cake delivery service. Price depends on the size of the order and delivery distance. Delivery fee starts around $55.    PICKUP: Pickup will be around Bay and College street. A map with pickup location, information, and tips will be sent after full payment is received or when requested.    You can safely transport chilled cakes and cupcakes in the boxes provided. Please keep your car temperature cool, buttercream cakes are more stable when cold. Please place cakes on a flat, level surface such as floor of passenger seat. Drive carefully and be cautious when going around turns and bumps.

Question 9

What is your cancellation policy?

Accepted Answer

I require a minimum notice of 7 days prior to pickup and 30 days for weddings. Your 50% deposit is non-refundable.    No refunds will be provided for orders that are cancelled with less than 7 days notice due to costs incurred by the initiation of an order.

Question 10

What if I want to make changes to my order?

Accepted Answer

Any changes made to your order within 7 days of collection may incur a surcharge, depending on the change requested. In most cases changes can be accommodated, however there are times it will not possible. However, I will endeavour to accommodate you to the best of my ability.

Question 11

How do I serve and store cupcakes/cakes?

Accepted Answer

Buttercream covered cakes, naked cakes and cupcakes should removed from the fridge and brought to room temperature prior to serving (about 1-2 hours). More time is needed for larger cakes. Cupcakes/cakes taste best at room temperature when the buttercream is soft.    Leftover cupcakes or cake slices can be stored at room temperature or in the fridge in an airtight container for 2-3 days. When refrigerating, store in airtight containers to prevent leftover cupcakes or cut cake from drying out. Please let it sit on the counter till buttercream is soft before consumption.

Question 12

Do you use nuts in your products?

Accepted Answer

Some products contain nuts or nut extracts. My baked goods are made in one kitchen, and may not be suitable for those with nut allergies.

Question 13

Do you offer gluten-free options and dairy-free options?

Accepted Answer

Sorry I don't currently offer gluten-free and dairy-free options.

FAQs

ABOUT
Cozy oven cake shop is an online cake shop offering intricate made-to-order buttercream cakes & cupcakes in Toronto.

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Toronto, Canada
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